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December
Working WondersA verifiably great idea
The benefits verification team, including (l to r) Janet Nino, Carol Burchett, Kim Patton, Cheri Shade, Sheryl Maurer, Jennifer Brooks, Kathy Tomel, Michele McCloskey, Anita Kocher and Sandi Colon, receives its Working Wonders check from chief operating officer Stuart Paxton (far left). Team leaders Carol Burchett and Cheri Shade feel like pirates hunting for buried treasure. As they verify insurance for patients who are having elective or inpatient surgery, they uncover previously unpaid hospital bills and make sure we receive payment. In the past these bills would be written off or sent to an outside agency to help collect payment. Now, we submit these claims to the patient’s verified insurance company for payment. This idea has already saved LVHHN more than $200,000. And it’s good for patients, too. “Patients don’t have to worry about unpaid bills coming to their house, when their insurance company may handle payment,” says Sheryl Maurer, patient accounting manager. What will some of the team members do with their bounty? “Mine is going toward my children’s college tuition,” Burchett says. Maurer is thinking of taking a trip, and Shade is considering some home improvement projects.
How It Adds Up Submit an idea on www.lvh.com, via the e-mail W-W_Submissions bulletin board, or via interoffice mail to Jacqueline Straley, management engineering. This page last updated 2/12/08 04:08 PM
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